Refund Policy

Effective Date: 20th July 2025

At Eddy’s Pizza, customer satisfaction is our top priority. While we work hard to deliver quality meals on time, we understand that things can occasionally go wrong. Here's how we handle refunds and order issues:

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1. ❌ Wrong or Missing Items

• Notify us within 1 hour of delivery.
• We’ll resend the correct item (if possible), or issue a refund or store credit.

📞 Call: 056 111 1153
📧 Email: info@eddyspizza.com

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2. 🍕 Food Quality Concerns

• Report the issue within 30 minutes of receiving it.
• Include a photo if possible.
• We may offer a replacement, credit, or refund depending on the situation.

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3. ⏱ Late Deliveries

If your order is over 1 hour late due to traffic or weather, you may qualify for a partial refund or discount on your next order.

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4. 🔄 Cancellations & Change of Mind

• Cancel before preparation begins for a full refund.
• If food prep has started, partial refunds or store credit may apply.
• Once the order is out for delivery, refunds are not guaranteed.

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5. 💳 How We Refund

• Refunds are processed to your original payment method, or as store credit based on your preference.
• Please allow 2–5 working days for card or mobile money refunds.

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6. 🚗 Third-Party Orders

If you ordered through a delivery app like Glovo or Bolt Food, please contact them directly. Their refund policies will apply.

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7. 📞 Still Have an Issue?

We’re here to help.

Eddy’s Pizza
📍 East Legon
📞 056 111 1153
📧 info@eddyspizza.com