Terms and Conditions
Effective Date: 20th July 2025
Welcome to Eddys Pizza! These Terms and Conditions govern your use of our website, online ordering, and services. By placing an order with us—whether through our website, social media, or by phone—you agree to the terms outlined below.
1. Ordering 🍕
- Orders can be placed through our website, WhatsApp, or third-party delivery apps.
- Please provide accurate delivery information to avoid delays.
- Once an order is placed, you’ll receive a confirmation message. If you don’t receive one, please contact us.
2. Payments 💳
- We accept mobile money, card payments, and cash (for in-person or selected delivery orders).
- Full payment must be made before or at the time of delivery, depending on the method used.
- If payment fails or is incomplete, your order may be canceled or delayed.
3. Cancellations ❌
- Orders can be canceled before preparation starts for a full refund.
- If the order is already being prepared, only partial refunds or credit may apply.
- Once the order is out for delivery, cancellations are no longer possible.
For full details, see our Refund Policy.
4. Delivery 🚗
- We aim to deliver on time, but delays may occur due to traffic, weather, or high demand.
- If we cannot reach you at the delivery address or phone number provided, your order may be canceled without a refund.
- Delivery times are estimates, not guarantees.
5. Food Allergies and Dietary Needs ⚠
- Some menu items may contain allergens (e.g., nuts, dairy, gluten).
- Please let us know if you have any allergies or dietary restrictions when ordering.
- We do our best to accommodate, but we cannot guarantee zero cross-contamination.
6. Promotions and Discounts 🎁
- Discounts, promo codes, and special offers cannot be combined unless stated.
- Promotions may be limited to certain times, locations, or order types.
- We reserve the right to modify or cancel promotions at any time.
7. Use of Website and Content 🌐
- All content (text, images, logos, menus) on our website belongs to Eddys Pizza.
- You may not copy, reuse, or reproduce any part of our website without written permission.
- You must not misuse our website or try to interfere with its functionality.
8. Privacy 🔐
We care about your personal information. Please read our full Privacy Policy to understand how we collect and use your data.
9. Changes to These Terms 🔄
We may update these Terms from time to time. When we do, we’ll post the updated version here with a new effective date. Continued use of our service means you accept any changes.
10. Contact Us 📞
If you have questions or concerns about these terms, you may contact us:
